This policy explains what personal information Rodavia collects when you use the website rodaviamadeira.com and how we handle it. The platform connects travellers with local providers; your booking is a direct contract with the provider named in your voucher.
When you submit the contact form at [email protected], we collect the details you provide: name, email address, phone number, pick-up and drop-off dates, and any message you include. This data goes into our enquiry system so we can send you a quote and, if you proceed, generate a voucher with the provider's terms.
The booking widget embedded on the site is operated by a third-party reservation platform. When you interact with that widget, the third party collects information under their own privacy policy. We receive only the booking reference and customer name needed to issue your voucher.
The site uses cookies to remember your language preference and to distinguish sessions. We also run an analytics service that records anonymised visit data: pages viewed, referrer, device type, approximate location. No personal identifiers are stored in analytics logs.
You can disable cookies in your browser settings, though some features may not work as expected. A cookie-consent banner appears on your first visit; preferences are saved locally.
Contact-form submissions are used solely to prepare and send you a quote, then a voucher if you confirm. We do not share your email or phone number with third parties for marketing. The provider named in your voucher receives the details necessary to prepare the vehicle and verify your identity at pick-up.
We keep enquiry records for twelve months to handle follow-up questions and resolve any disputes about booking terms. After that period, records are deleted unless you have an active booking or have requested correspondence history.
You can request a copy of the personal information we hold, ask us to correct inaccuracies, or request deletion of your data at any time by writing to [email protected]. We will respond within thirty days. If you have concerns about how your information is handled, you may lodge a complaint with the Portuguese data-protection authority.
This policy was last revised in January 2025. We will post any changes on this page; continued use of the site after an update means you accept the revised terms.
Questions about privacy? Reach us at +351 291 774 350 (Mon-Sun: 8:30 - 19:30 WET) or via the contact page.